Privacy Policy

Last Updated: January 9, 2026

Your privacy matters to JSKKS Ji Vrindavan Services Solution Private Limited (the "Company", "we", "JSKGO", "us" or "our").

This Privacy Policy ("Policy") describes how we collect, use, process, store, share, and protect your information, including personal information and sensitive personal data ("Information"), when you use the JSKGO mobile application ("JSKGO App"), our website at https://jskgo.com/ (collectively, the "JSKGO Platform"), or our taxi booking and ride-sharing services ("Services").

The terms "you" and "your" refer to Captains (drivers), Customers (riders), Vendor Partners, or any other user of the JSKGO Platform and Services.

Please read this Policy carefully before using the JSKGO Platform or Services. By using our Platform or Services, you agree to this Policy.

1. User Acceptance and Consent

By accessing or using the JSKGO Platform or Services, you agree and consent to this Policy and the collection, use, and disclosure of your information as described herein. This includes our collection and use of location data as detailed in Section 3 below.

If you do not agree with this Policy, please do not use or access the JSKGO Platform or Services.

You represent and warrant that:

• All Information you provide is accurate, current, and complete
• You have all necessary rights and consents to provide such Information
• Your use of our Services complies with all applicable laws and regulations
• If you provide information about others, you have their consent to do so

2. Definitions

• Captains: Independent third-party drivers who provide transportation services to Customers through the JSKGO Platform
• Customers: Users who book rides or other transportation services through the JSKGO Platform
• Vendor Partners: Third-party vehicle providers who offer vehicle rentals through the JSKGO Platform
• Personal Information: Information that identifies or can be used to identify an individual person
• Location Data: Precise or approximate geographic location information derived from GPS, Wi-Fi, Bluetooth, cellular towers, or IP address
• Device: Any computer, mobile phone, tablet, or other electronic device used to access our Services

3. Location Data Collection and Use

3.1 What Location Data We Collect

We collect precise and approximate location data, including:

• GPS location: Precise geographic coordinates from your device's GPS sensor
• Wi-Fi and Bluetooth signals: Location information from nearby Wi-Fi networks and Bluetooth beacons
• Cell tower location: Approximate location based on cellular network towers
• IP address location: General location derived from your internet connection
• Address information: Pickup and drop-off locations you enter manually

3.2 When We Collect Location Data

• For Customers:
  • When you open the JSKGO App (to show available drivers nearby)
  • When you request a ride (to match you with nearby Captains)
  • During an active ride (to track route and provide navigation)
  • When the app is running in the background (if you've enabled background location access)
• For Captains:
  • When you are online and available for ride requests
  • During an active ride (for navigation, route tracking, and customer visibility)
  • When the app is running in the background while you're online
  • For safety monitoring and ride verification purposes

3.3 How We Use Location Data

We use your location data for the following purposes:

• Core Service Delivery:
  • Matching Customers with nearby available Captains
  • Calculating estimated arrival times and ride fares
  • Providing turn-by-turn navigation to Captains
  • Displaying real-time location of your Captain and vehicle
  • Optimizing pickup and drop-off locations
• Safety and Security:
  • Emergency assistance and location sharing with emergency contacts
  • Monitoring rides for safety purposes
  • Investigating accidents, disputes, or fraudulent activities
  • Verifying ride completion at the correct location
• Service Improvement:
  • Analyzing traffic patterns and demand in different areas
  • Improving route suggestions and ETAs
  • Identifying service coverage gaps
  • Enhancing map accuracy and point-of-interest data
• Customer Support:
  • Resolving trip-related queries and disputes
  • Verifying pickup and drop-off locations
  • Assisting with lost item recovery
• Marketing and Personalization:
  • Service-related notifications and offers relevant to your current city or service area
  • Providing personalized recommendations
  • Showing relevant content based on your location

3.4 Location Data Sharing

We share your location data with:

• Captains and Customers: During a ride, we share real-time location between the Customer and assigned Captain
• Emergency Services: When you use emergency features or in case of safety incidents
• Service Providers: Third-party mapping, navigation, and analytics providers who help us deliver Services
• Business Partners: As necessary to provide co-branded or integrated services
• Legal Authorities: When required by law or to protect safety and legal rights

3.5 Managing Location Permissions

You can control location access through your device settings:

• iOS: Settings > Privacy & Security > Location Services > JSKGO
• Android: Settings > Location > App permissions > JSKGO

Important Note: If you disable location access, you will not be able to use our core ride booking and navigation features. Customers cannot request rides, and Captains cannot receive or complete ride requests without location services enabled.

4. Other Information We Collect

4.1 Account Information

• Name, email address, phone number
• Profile photo and user ID
• Postal address and saved locations (home, work, favorites)
• Payment information: We do not store your card or bank details. Payments are processed securely by third-party payment processors such as Stripe and Razorpay, who handle your payment information according to their own privacy policies.
• Government-issued identification documents (Aadhaar, PAN, Driver's License, Vehicle Registration)
• Date of birth and age verification

4.2 Background Check Information (for Captains)

• Driver's license and driving history
• Vehicle registration and insurance documents
• Criminal background checks (where permitted by law)
• Verification photos and selfies
• Right-to-work documentation

4.3 Transaction and Ride Information

• Ride history (date, time, pickup/drop-off locations, distance, duration)
• Payment transactions and billing records
• Ratings and reviews given and received
• Communication between Customers and Captains (via in-app calling/messaging)
• Fare calculations and promotional code usage

4.4 Device and Usage Information

• Device type, model, manufacturer, and operating system
• Device identifiers such as Android Advertising ID or app-generated identifiers (where permitted by law)
• Mobile network information (carrier, connection type)
• IP address and browser type
• App version and crash logs
• Usage patterns (features used, pages viewed, time spent)
• Sensor data (accelerometer, gyroscope for detecting motion and ride quality)

4.5 Communication Data

• Customer support interactions (emails, chat transcripts, call recordings)
• Call and SMS metadata when using in-app calling/messaging (timestamp, duration, but not content)
• Feedback, ratings, and complaints
• Marketing preferences and communication history

4.6 Cookies and Similar Technologies

We use cookies, pixel tags, web beacons, and similar technologies to:

• Remember your preferences and settings
• Authenticate your identity and maintain sessions
• Analyze usage patterns and measure marketing effectiveness
• Provide personalized content and advertisements
• Detect and prevent fraud

4.7 Information from Third Parties

• Social media profile information (if you connect social accounts)
• Payment verification from payment processors
• Identity verification from background check providers
• Marketing and analytics data from advertising partners
• Public records and databases for verification purposes

5. How We Use Your Information

We use the collected information for the following purposes:

5.1 Service Delivery

• Process and fulfill ride bookings
• Match Customers with Captains
• Facilitate payment processing and billing
• Provide navigation and route optimization
• Enable in-app communication between users
• Send booking confirmations, receipts, and ride updates

5.2 Safety and Security

• Verify identity of users
• Conduct background checks on Captains
• Monitor rides for safety purposes
• Detect and prevent fraud, abuse, and illegal activities
• Respond to emergencies and safety incidents
• Investigate accidents, disputes, and insurance claims

5.3 Customer Support

• Respond to inquiries, complaints, and support requests
• Resolve disputes between Customers and Captains
• Assist with lost items and refund requests
• Provide technical assistance

5.4 Service Improvement and Analytics

• Analyze usage trends and user behavior
• Improve app functionality and user experience
• Develop new features and services
• Conduct research and testing
• Optimize pricing and demand forecasting

5.5 Marketing and Communications

• Send promotional offers, discounts, and announcements
• Provide personalized recommendations
• Conduct surveys and request feedback
• Run contests, sweepstakes, and referral programs
• Deliver targeted advertisements

5.6 Legal and Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Enforce our terms and conditions
• Protect our rights, property, and safety
• Maintain records for tax and accounting purposes

6. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

6.1 Between Customers and Captains

• During a ride, we share: first name, profile photo, location, vehicle details, and contact information (through anonymized in-app calling)
• After a ride: limited information for ratings, reviews, and lost item recovery

6.2 Service Providers and Partners

We share information with third-party service providers who help us operate our business:

• Payment processors: To process transactions securely
• Mapping and navigation providers: To provide location-based services
• Cloud hosting providers: To store data securely
• Analytics providers: To analyze usage and improve services
• Background check providers: To verify Captain eligibility
• Communication providers: To send notifications, emails, and SMS
• Customer support platforms: To provide user assistance
• Marketing and advertising partners: To deliver targeted campaigns

6.3 Business Transfers

If JSKGO is involved in a merger, acquisition, sale of assets, bankruptcy, or reorganization, your information may be transferred as part of that transaction.

6.4 Legal Requirements

We may disclose your information to:

• Comply with laws, regulations, court orders, or government requests
• Enforce our terms and conditions
• Protect the safety, rights, or property of JSKGO, our users, or the public
• Detect, prevent, or investigate fraud, security issues, or illegal activities
• Respond to emergency situations

6.5 With Your Consent

We may share information with third parties when you explicitly consent, such as:

• Sharing your ride details with someone you designate
• Participating in co-branded promotions or partner programs
• Connecting your account to third-party apps or services

6.6 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations (tax records, regulatory requirements)
• Resolve disputes and enforce agreements
• Maintain safety and security records

Typically, we retain:

• Account information: For the duration of your account plus 7 years after account closure
• Transaction records: For 7 years for tax and accounting purposes
• Location data: For 1 year after collection, except where longer retention is required for disputes or legal matters
• Support communications: For 3 years after resolution

8. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Secure data centers with access controls
• Regular security assessments and audits
• Employee training on data protection
• Multi-factor authentication for sensitive operations

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Your Rights and Choices

9.1 Access and Update Your Information

You can access and update your account information through the JSKGO App settings. You may also contact us to request access to or correction of your personal information.

9.2 Location Settings

You can enable or disable location services through your device settings. Note that disabling location will prevent you from using core ride booking features.

9.3 Marketing Communications

You can opt out of promotional emails by clicking "unsubscribe" in any marketing email or updating your preferences in the app. You may continue to receive transactional messages related to your rides.

9.4 Delete Your Account

You can request account deletion through the app or by contacting us. Upon deletion:

• Your account will be deactivated
• Personal information will be deleted or anonymized
• Some information may be retained as required by law or for legitimate business purposes

9.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect functionality.

9.6 Data Portability

You can request a copy of your data in a structured, machine-readable format by contacting us.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you are under 18, do not use our Services or provide any information. If we learn we have collected information from a child under 18, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers.

12. Third-Party Services and Links

Our Platform may contain links to third-party websites, apps, or services. This Policy does not apply to third-party services. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

13. Changes to This Privacy Policy

We may update this Policy from time to time. We will notify you of material changes by:

• Posting the updated Policy on the JSKGO Platform with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying an in-app notification

Your continued use of our Services after changes become effective constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

JSKKS Ji Vrindavan Services Solution Private Limited
Last Updated: January 9, 2026
© 2026 JSKGO. All rights reserved.